Home Energy Business Energy. Look no further for crucial, pre-switch information. Back to Supplier Reviews. ON home services that you can sign up to separately from your gas and electricity deal: New boiler installation Through E.
ON offers three types of boilers; combination, regular and system boilers. What is npower's contact number? Switch for free today. A service you can trust. How switching works Enter your details Answer a few quick questions and then we can find you some great energy deals based on your location and usage. Did you know? The Npower Limited head office is based in Swindon and the company trades under the name Npower.
There has been a lot of uncertainty recently about the future of Npower since E. ON UK acquired the provider in Here we answer all your questions. Npower is now owned by E. ON UK , which itself is a subsidiary of the giant german energy company E. Npower was acquired by the company in after a planned merger between Npower and fellow British supplier, SSE , fell through. The brand Npower still exists, but the supplier has been taken over by E.
ON UK. Over the space of two years, E. ON will effectively swallow Npower, taking on all of its customers. This means that, eventually, the Npower brand will disappear. For now, the Npower website still exists and current customers can log into their online account to manage their tariff. Existing customers are being moved over to the new supplier over time. Npower will contact you when this starts to happen and has promised there will be no disruption to your energy supply during the process.
New customers cannot take out an Npower tariff. When getting a quote on the Npower website, you will be redirected to the new supplier's website. Technically, Npower and E. ON are not the same company. Having said that, the latter is currently in the process of absorbing Npower, meaning that Npower customers will soon become E. ON customers and the Npower brand will eventually cease to exist.
As Npower is now owned by E. As the CEO of Npower's new parent company stated:. In an attempt to mitigate these financial losses , Npower has cut around 4, jobs and plans to close many of its UK sites, including those in Hull, Leeds and Swindon, as part of a two-year plan to restructure the company. This plan will see E. ON and Npower customers on the same platform.
Over the years, Npower news has consisted of fines and investigations by Ofgem , financial losses and job cuts. As we mentioned early, new customers can no longer take out a Npower tariff. When getting a quote online - you will be redirected to the tariffs offered by the new parent company. Existing customers with a Npower tariff will gradually be moved over to their new supplier, but you will be notified when this happens. If you are not moved over before your current tariff runs out, you will not be able to renew with Npower and will be switched on to an E.
ON tariff , unless you choose to switch providers. In this section, we give a brief overview of Npower tariffs. For more details on their features and prices, see our Npower tariffs guide. Npower offer a total of four fixed-rate tariffs. Current customers on a fixed-rate tariff will see no change to their contract, unit rates or standing charges. Npower ensures that fixed-rate means fixed-rate and no changes will be made for the duration of the agreement.
Like all variable tariffs, this has no contract length or exit fees, but also offers no price security as unit rates can change according to the wholesale price of energy.
All of the fixed-rate tariffs offered by Npower can be taken out as Economy 7 tariffs for customers who have an Economy 7 meter. This means you will have two unit rates for both gas and electricity - a day rate and a night rate.
The night rate is the cheaper rate and applies during slightly different hours depending on where you live. The easiest way to find the hours that apply to you is to check your meter or read the Economy 7 hours by region table in our detailed Npower tariff guide linked above.
As these are fixed-rate tariffs, the same conditions apply as normal fixed-rate tariffs in regards to changes with your new supplier - nothing will change until the end of your contract. Npower offers three different prepayment tariffs:. With these tariffs, customers pay for energy as they use it , meaning they have no contract and do not receive regular energy bills.
Npower offers several business-specific tariffs for its corporate customers. These include fixed-rate contracts 12 months and four years , as well as a variable rate tariff. Having some difficulties reading your Npower bill? Use our Your Bill Explained guide for a full breakdown of what everything on your bill means.
Another Npower payment method is pay-as-you-go. This means you pay for your energy as you use it. In reality, this method does not really involve paying bills.
Instead, you top up your meter with credit. Npower customers can top up their prepayment meters at their local Payzone or PayPoint store, or at the Post Office.
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