Program review survey questions

Top 5 things to include in a program satisfaction survey When running a program satisfaction survey, the organization or the institution should cover questions that will help gauge the satisfaction level of the participants regarding the following points: The classroom environment and course material — Questions related to the overall classroom environment, which may revolve around hygiene, location, etc. Top 21 program satisfaction survey questions for questionnaires Considering your complete experience with the program, how likely would you be to recommend it to a friend or colleague?

What was the program name you enrolled for? What year did you attend the program? Payments department staff Registration staff Instructors Cleanliness staff How did you hear about our program? Very unsatisfied Unsatisfied Neutral Satisfied Very satisfied On a scale of 1 to 5, how challenging was the program? Do you think the duration of the program was good enough as per your expectation?

Yes No Rather not say In your opinion, was the program schedule flexible? Yes No Rather not say Was the objective of the program explained clearly before registration? Yes No Rather not say Was your need satisfied after the completion of the program? Yes No Rather not say Please state three things that benefitted you the most from the program? Please state three things that you felt were unnecessary in the program? Did the program provide you with a good proportion of theoretical and practical learning?

Very easy Moderately easy Neither easy nor difficult Moderately difficult Very difficult How often were you evaluated on the understanding of the program? Very often Sometimes Rarely Never On a scale of 1 to 5, how would you rate the evaluation methods?

Please state your level of agreement for the following? The skill level of other participants was similar to yours The instructors were very knowledgable about the topic they were teaching Including interactive session in the program was a good choice The course material was easy to understand The registration process for the program was very smooth.

Would you be interested in enrolling in another program with us? Related Posts. Pilot survey: Any test is better than none. How to create online surveys: A step by step guide. Revenge Spending? What is Behavioral Segmentation: Definition and Characteristics. Create online polls, distribute them using email and multiple other options and start analyzing poll results. Research Edition LivePolls. Features Comparison Qualtrics Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less.

SurveyMonkey VisionCritical Medallia. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit! Collect community feedback and insights from real-time analytics! Create and launch smart mobile surveys! To build off of qualitative interviews and focus groups, we need to think about what sort of questions we ask in program evaluation. Before we decide what types of data we need qualitative or quantitative we need to know the bigger question of the project: What specific problem does the project or program address?

Evaluation questions, similar to research questions in academic research projects, guide the methods and tools used to collect data to understand the problem under investigation. Evaluation questions may seem intuitive, and thus be quickly developed to get to the more detailed program planning.

But, without well-developed, relevant, and accurate evaluation questions, developed with stakeholders connected to the problem, projects can move around a problem without addressing the most appropriate issues.

Methodologically, evaluation questions focus on varied assessment types. The following list is not exhaustive nor mutually exclusive but provides a framework for thinking about what kind of evaluation you are doing and what generic evaluation questions you may need to ask. Needs assessment , or identifying the surrounding social conditions and need for a program.

These questions identify and support the problem that the intervention hopes to address. If the problem is not identifiable by stakeholder communities, projects addressing it will not be successful.

Needs assessment evaluation questions may include focus on the significance of the problem, drawing on literature, previous projects, and baseline data with potential stakeholders. Some sample questions are:. Program theory assessment , or identifying how the program intends to address the problem.

Programs that are already running should have a theory of change, or how they think their intervention will lead to the stated outcome, objective, goal, or impact they hope to see. Program theory assessment evaluation questions should focus on this theory of change to see if there are gaps in logical connections or inaccurate assumptions. Process evaluation , or how the program addresses the problem, what it does, what the program services are and how the program operates. Process evaluation questions focus on how a program is working, program performance, and involve extensive monitoring.

Similarly, formative evaluation questions look at whether program activities occur according to plan or the project is achieving its goals while it is underway. The evaluation questions may also be used in summative evaluations which focus on what happened after the program or project completed, i. And what can be learned? Assessment of efficiency , or how cost-effective is the program.

Sample questions are:. According to Owen and Rogers , there are three levels of evaluation questions at this stage in project planning:. The best questions must be developed with stakeholders in the evaluation, including program staff, sponsors and funders, local and regional decision-makers within and outside the program, and community representatives, when the community in which the evaluation or project will be carried out has already been identified.

The evaluator consults with all accessible stakeholders to develop specific questions that the evaluation will seek to answer. According to Rossi, Freeman, and Lipsey , evaluation questions must be:.

Evaluation: A Systematic Approach, 6th Edition. London: Sage Publications. Chapters 2 and 3. From Evaluation Questions to Evaluation Findings. In Program Evaluation pp. Additional Resources Morra Imas, L.

The Road to Results: Designing and conducting effective development evaluations.