We use a company who provide games for agents to play on their desktops whenever they hit their targets. We usually put a prize on offer, like cinema tickets, gift vouchers, for the winner who finishes with the highest score on the leader board. Just finished a good game of Battleships — just need a grid, mark the ships out in the usual way, shots are taken for every sale — team vs team.
We like to play hot potato… We set a timer and the rep with a sale gets the hot potato. Most of the spiffs you suggested, a bottle of wine, dinner for two, early go home pass, sounds great. Good incentives for classy floors. Too bad ATT can only spent on mariachi bands for their largely minority staff in Tamarac yes that Convergys. The blacks were like WTF, where my spiff? I can ead diz sheeat.
I particularly like the hangman. While we do recap all the time in Induction training, it is great to use Hangman to create excitement. Will definitely try this. Motivational Games for Call Centres. Related Articles. Knockout Healthy competition which pits advisors against one another can be good for both motivation and performance. If given a nine, the advisor gets to roll the dice and continue to move up or down the board.
The board that HomeServe use in their contact centre is pictured below. Call Centre Jenga This one is a bit more unconventional, but it is often the case that the more creative the call centre gets with these games, the more interest is generated. The person with the most points at the end of the day wins the prize. Chase the Envelope This game differs from the others as it contains a bit of mystery, which causes intrigue and excitement that can really boost the working atmosphere.
The Lone Assassin Sometimes there is nothing better than a cheesy game to bring new recruits together, and the lone assassin is ideal for these situations. The Team Bus This game provides an interesting method of demonstrating and developing the core skills needed for a contact centre team, i. The Jelly Baby Tree It is important when training new recruits to encourage discussion, so that future members of the contact centre team can bond and share their questions and concerns.
Passing Balls When the training has turned a little flat, motivational games can help to give a quick burst of energy, and this game, according to Tony, one of our readers, is perfect for doing so. Please leave your ideas in an email to Call Centre Helper. Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Weekly Newsletter. Editors Pick. Upcoming Webinars. Keep your team motivated and take away the focus on individual sales.
Create a fun sales contest where offices compete against other offices or managers against managers. This is all about boosting team morale, creating a greater team cohesion and losing the emphasis on the individual. A high motivator and fun sales contest idea that gets the competitive juices flowing is a reward of time off.
It suggested to use this reward near the end of a sales cycle because sales reps will sometimes hold off on making certain deals so when the next sales period starts, they have a deal ready to go in their pocket.
The rewards can range from leaving early on a Friday, arriving late on a low volume day, or even a paid time off PTO day. Use the buddy system. Pair your top sales reps with the lower performers and reward the top sales team at the end of the month. The main result of this exercise will be greater team collaboration and the lower performers will have a chance to learn what makes their highly productive counterpart so effective.
At the end of all the submissions the whole team can vote on whose pitch they liked the most. All participants get to keep a copy of the pitches which they can learn from and use moving forward. Frequently, a sales team has members that have become specialists in selling specific products or targeting certain clients.
The scavenger hunt sales contest encourages your sales reps to team up and utilize their special talents to accomplish an objective.
The objectives can range from reaching a set revenue goal to selling a specific product to accomplishing a certain number of upsells. As the team members work together to fulfill their scavenger hunt objectives, they will naturally increase collaboration, boost morale, and drive sales.
Choose a day when the entire team brings in a little gift or letter showing their appreciation for a chosen team member. Sales reps are notorious for being hyper-competitive and will often lose sight of keeping the overall morale high. Show every team member they are important to the success of the business and each other.
Each team member competes against a fellow sales rep and the one that out-sales the other during that week advances in the ranks.
As the weeks go on the competition gets more intense as the winning reps advance. At the end, the winning team member and potentially the runner-up gets a prize. Fantasy football teams have infiltrated the office water cooler, so why not take some of that competitive talk and let it infiltrate the sales team?
Break your sales team up and simulate a random draft pick. The manager or team that earns the most fantasy points in the end wins the competition. Each sales period the sales rep with the highest sales gets awarded a trophy to display on their desk. As long as they stay on top of their game, the trophy stays in their hands.
When they are knocked off their highest sales pedestal, the winning rep takes the trophy and displays it at their desk.
By nature, humans are very competitive beings. It has come from millennia of competing for resources and status. For those two reasons we compete with each other on almost every level and in almost every way possible whether it has to do with school, sports, work, or even the greenness of your lawn. Competition gives people a sense of pride and purpose. With that in mind, sales managers and leadership can capitalize on human tendency through sales competitions.
Each person has an assistant, responsible for passing information between them. The person with the picture is to give instructions to her assistant but only using simple descriptions such as "draw a circle. It shows how even the most basic instructions can be interpreted differently and highlights the importance of clear communication between team members. Corporate sports teams unite staff with a common interest, boost morale, and empower individuals to recognize their own strengths and weaknesses.
Sports also provide an outlet for friendly competition. Softball, bowling are good options because they are familiar to most everyone. Since softball is outdoors, staff can bond with each other in a relaxed and enjoyable environment.
Working as a team outside the office will show them how well they work together and inspire them to maintain this mentality in a business setting.
Cash incentive games are an effective way to increase sales in the immediate term. People naturally work harder with the incentive of a direct cash reward. If her sales are slow, or she makes an error with a client, she runs the risk of falling down a rung.
This game is a motivator in a couple of ways. The cash rewards give salespeople something to shoot for.
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